2 DOPE FOR OTHERZ

DFO RETURN & REFUND POLICY

DFO Return & Refund Policy

Last Updated: January 2026

RETURN POLICY

At DFO, we take pride in delivering premium streetwear and swimwear designed with confidence, quality, and individuality in mind. If something is not right with your order, we are here to help.

ELIGIBILITY FOR RETURNS

Items may be eligible for return if:

  • The return request is submitted within 14 days of delivery
  • The item is unused, unworn, unwashed, and in original condition
  • All original tags and packaging are included
  • The item is free of stains, odors, pet hair, makeup, or damage

NON-RETURNABLE ITEMS

For hygiene and limited-release reasons, the following items are final sale and cannot be returned or exchanged:

  • Swimwear without original hygiene liners
  • Underwear or intimate apparel
  • Sale or clearance items
  • Gift cards
  • Limited-edition or custom items

DFO reserves the right to refuse returns that do not meet these conditions.

REFUND POLICY

APPROVED REFUNDS

Once your return is received and inspected, you will be notified regarding approval status.

If approved:

  • Refunds are issued to the original payment method
  • Processing time may take 5–10 business days depending on your bank or payment provider
  • Original shipping costs are non-refundable

PARTIAL REFUNDS

Partial refunds may be granted for:

  • Items returned with missing packaging or tags
  • Minor signs of wear
  • Returns sent outside the eligible return window

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, contact us within 72 hours of delivery with:

  • Your order number
  • Photos of the issue
  • A description of the problem

We will work quickly to replace the item or issue a refund if appropriate.

EXCHANGES

We currently offer exchanges for:

  • Incorrect sizing (subject to availability)
  • Defective merchandise

Customers are responsible for return shipping costs unless the error was caused by DFO.

RETURN SHIPPING

Customers are responsible for return shipping costs unless:

  • The wrong item was sent
  • The item arrived damaged
  • There was a verified fulfillment issue

We recommend using a trackable shipping service. DFO is not responsible for lost return packages.

CHARGEBACK & FRAUD PROTECTION

To protect our brand and customers from fraudulent activity:

  • DFO reserves the right to deny refunds for suspicious claims
  • Excessive refund requests may be flagged
  • Fraudulent chargebacks will be disputed with shipment tracking, delivery confirmation, and customer communication records

Unauthorized or abusive claims may result in future purchase restrictions.

CONTACT US

For return or refund assistance, please contact:

DFO Customer Support
Website: Dafamed Onez Support
Instagram: DFO Instagram

Please include your order number in all support requests for faster assistance.